Frequently Asked Questions
Orders
How do I place an order?
Browse our collections, select your item, choose your size or variant, and click Add to Cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I modify or cancel my order?
We process orders quickly. If you need to make a change, please contact us immediately at support@chicavella.com and we'll do our best to help before it ships.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.
Shipping
Where do you ship?
We currently ship within Canada. International shipping options may be available — check back soon as we expand to new regions.
How long does shipping take?
Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout.
Do you offer free shipping?
Free shipping promotions are offered periodically. Check our homepage or sign up for our newsletter to stay informed.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with original tags attached. Final sale and discounted items are non-refundable.
How do I start a return?
Email us at support@chicavella.com with your order number and reason for return. We'll guide you through the next steps.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Products
How do I find the right size?
Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we recommend sizing up.
Are your products authentic?
All Chicavella products are original designs, crafted with premium materials and quality you can feel.
Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment options available at checkout.
Is my payment information secure?
Yes. Your payment is processed through Shopify's secure, encrypted checkout — your data is never stored by us.
Still Have Questions?
We're here to help! Reach out to our team and we'll get back to you as soon as possible.